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Information and Technology

The Information and Technology unit, located within the Department of Medicine at the University of Illinois in Chicago, is a crucial component in the functioning of the university’s academic and medical operations. This unit is dedicated to meeting the IT needs of one of the largest academic departments in the College of Medicine, which comprises nine Divisions. Its main focus is on providing exceptional IT support to staff, faculty, students, and its external affiliates.

The IT unit offers a wide range of services, including file server support, desktop support, Ethernet and Wi-Fi connectivity, security, software support, and portable device support. This comprehensive IT support ensures that all aspects of the university’s digital infrastructure are running smoothly, allowing for uninterrupted academic and medical operations.

The IT unit’s services extend beyond the main campus, as they also provide support to five medical clinics throughout Chicago. This highlights the unit’s dedication to ensuring that IT support is readily available to all individuals associated with the Department of Medicine, regardless of their location.

Overall, the Information and Technology unit plays a crucial role in the success of the Department of Medicine here at University of Illinois in Chicago, and their commitment to providing reliable and comprehensive IT support.

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DOM Support

DOM IT provides support via their ticketing system. Please email with a description of the issue that you are experiencing as well as your contact information. Please note that we only provide support for affiliated users.

UIC Support

You can contact the UIC Helpdesk at (312) 413-0003 for any issues with UIC systems such as email, passwords or any UIC system. You can also reach them on their website.

UIH Support

If you are having issues with your UIH credentials, UIH network or UIH apps such as EPIC, you can reach out to UIH Helpdesk 24/7 at (312) 413-7717.