Patient Safety projects focus on preventing, responding to and appropriately disclosing medical errors.

Quality Improvement projects address other quality issues such as patient satisfaction.

Examples include:

Moderate Sedation Workshop

Physicians and nurses who administer moderate sedation for medical, surgical or dental procedures practice recognizing and responding to potential problems.

Outpatient Quality Assurance Project

Unannounced standardized patients (USP’s) serve as “mystery shoppers” in the outpatient clinic, allowing administrators to identify priority areas for intervention to improve patient satisfaction. Staff development workshops include SP interactions and video vignettes based on USP experiences, facilitating the rehearsal of effective patient-centered interactions.