COMIR
COMIR (College of Medicine Informational Resources) provides top-tier technology solutions and support to our administration, students, staff, and faculty within the University of Illinois College of Medicine at Chicago. We offer helpdesk, desktop support, manage instructional technology, servers, software, application development, and security services for College of Medicine students, staff, and faculty. COMIR represents College of Medicine IT interests at the University and University System levels. We also extend our support to other College of Medicine Departments via a Shared Support model,
Our Information and Technology unit, located within the College of Medicine at the University of Illinois in Chicago, is integral to the university's academic operations and mission. Our comprehensive IT support includes file server management, desktop assistance, connectivity solutions, security, software support, instructional technology, and portable device assistance, ensuring seamless digital infrastructure for uninterrupted academic activities. We are committed to providing readily available shared IT support to all units associated with the College of Medicine. Our dedication to reliable and comprehensive IT support plays a vital role in the success of the College of Medicine at the University of Illinois in Chicago.
Services Provided by COMIR
COMIR provides support via the campus wide ticketing system (TDX). Please review the services listed below and click the link for further information about the service or to request help.
Please note that we only provide support for affiliated users. For urgent requests, please call 6-3636.
Desktop Support
Our team provides services and support to College of Medicine Chicago campus medical students, COM Dean’s office and units and contracted COM departments.
We provide repair, troubleshooting and warranty support for supported computers, printers, monitors and general IT related accessories.
For more information, or to request desktop support, please submit a ticket here.
Instructional Media Support
COMIR Classroom Technology/COMIR-AV team provides Echo360 recording scheduling, maintain video conferencing equipment in College of Medicine rooms, and provide training and support for successful use of those rooms.
Classroom Technology: The college of medicine provides classrooms and conference rooms to students, staff and faculty. Room reservations are done in Astra and are managed by facilities and space planning office.
For more information, or to report classroom technology problems, please submit a ticket here.
Equipment/Room Orientation (A/V support): COMIR-AV Instructional Media/Classroom Technology team offers walkthroughs in advance of any particular event in order to help people run their class, meeting, or event smoothly.
For more information, or to request room technology training, please submit a ticket here.
Echo 360 Recordings: Lecture, meeting, or presentation recordings available based upon scheduling requests made at least two weeks in advance.
For more information, or to request Echo360 recording, please submit a ticket here.
Infrastructure
The College of Medicine at Chicago has a professionally managed secure data room, intended to house data and servers that handle high risk information in the College of Medicine. Subject to availability, these services can be provided by COMIR to College of Medicine units on a cost recovery basis.
For more information, or to submit a request create a ticket here.
IT Security and Access Requests
IT Security is a service that controls access and modification of sensitive or confidential data to authorized people.
It ensures that data is available to the people who should have access, data is not available to people who should not have access, and data isn’t incorrectly modified or destroyed.
Select this option to:
- request Banner access for an employee
- request EDW access for an employee
- request Chrome River access for an employee
- request FABweb / Biennial Inventory access for an employee
- request UIH access for faculty/staff (for UIH access for students, contact the Office of the Registrar)
- request other security-related actions
- report security incidents.
For more information, or to request system access for an employee, please submit a ticket here.
Development and Applications
The development group creates, submits, monitors and/or makes adjustments to projects related to applications development for the College of Medicine. All phases, from planning and testing to implementation and with end user support are included.
Services include but are not limited to:
Col 1
- Software Engineering
- Systems Software Application Testing
- Systems Analysis
- Systems Architecture
- User Interface Analysis
- Business Intelligence Analysis
- Application Development Management
Col 2
- Application Integration Services
- Application Support Analysis
- Applications Management
- Database Administration
- Database Analysis
- Database Development
- Business Process Analysis
- Business Requirements Analysis
Col 3
- Business Systems Analysis
- Quality Assurance Analysis
- Program Analysis
- Programming
- Online Supplemental Application
- Online Screener Application
- Financial Reporting
Need Help? Create a support ticket
Services Affiliated with COMIR
BenWare Support
The BenWare Service Desk is available to assist the UICOM community with their BenWare questions and address any problems that arise.
For more information, or to request BenWare support, please submit a ticket here.
BioRender
BioRender is a web-based app to help scientists save time on creating professional scientific figures.
Please visit the below page for information on how to signup for Biorender.
Records & Registration (COM Registrar)
- M3 and M4 Electives
- Catalog Elective
- Research Elective
- Individualized Course
- M4 Away Rotations (VSLO or Other)
- M3 Core Clerkships
For more information, or to submit a scheduling request please submit a ticket here.
Website Assistance
Website assistance for departments that are hosted on the College of Medicine and Chicago campus Websites and administered by the College of Medicine Dean’s Office.
For more information, or to request website assistance, please create a ticket here.
Student Helpdesk Support
The COMIR Helpdesk provides support for student services and the Edelstone computer lab.
Located in B26B CMWT, the COMIR Helpdesk is available from 9am to 4:30pm, Monday to Friday, and offers the following services:
- Assistance with setting up and troubleshooting UIC applications (Email, Box, Zoom, Slack, etc.)
- Troubleshooting laptop issues (Wifi, VPN, Printing)
- Addressing reported issues with student lab computers and printers.
The Edelstone computer lab offers two iMacs and four Dell workstations for student use, as well as space for using personal devices. A printer is also available in the lab, with an additional printer located on the 3rd floor of the Learning Center (behind the TVs). Click here to learn more about printing with WEPA
COMIR Support
Mon - Fri : 9:00 AM to 4:30 PM
University of Illinois College of Medicine at Chicago Acceptable Use Policy
University of Illinois College of Medicine at Chicago Acceptable Use Policy
Access to University of Illinois (UIC) College of Medicine computing resources (“SYSTEMS”) is restricted to authorized persons. By accessing these systems, you agree to adhere to all applicable portions of the UIC Information Technology Security Program as determined by the College of Medicine University Information Security Officer (UISO) and agree to comply with all terms of use and conditions as interpreted by the UISO as well as applicable state and federal laws and regulations.
Users have a responsibility to use University resources in an ethical and lawful manner.
Relevant policies may be found at:
- University of Illinois at Chicago – Information Technology Security Program
- Academic Computing and Communications Center – Acceptable Use Policy
- University of Illinois at Chicago – Networking and Computing Policies
- University of Illinois – Information Security Policy
UIC Systems can and will be monitored to ensure that their use is authorized. Use of any UIC systems constitutes consent to monitoring of the systems. Unauthorized use of any system may subject the user to criminal prosecution.